Who should I contact about a Terms dispute?

Use live chat from 09:00 to 01:00 WIB for urgent questions, or email support@guru138.club when you need to attach records. Include timestamps, payment method, and the clause you want checked.

Reference

Open Your guru138 Terms Clearly

Account access, wallet use, promo eligibility, and lobby conduct are set in these Terms & Conditions before you open an account.

Account acceptance stepDANA and QRIS contextLocal-law access wordingSecurity check rules

Browse Our Lobby Read FAQ

Explore The Rules Before Joining

guru138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear Terms help you know what happens before you enter Sic Bo, Aztec Gems, Valorant markets, Aviator, Bingo, or Fish Hunter through the lobby. We apply the same account contract to mobile web and browser access: you create your account, confirm your mobile number, set a

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password, and accept these Terms before wallet features appear. Payment references in the Terms cover how DANA, OVO, GoPay, and QRIS entries are matched to your account name, how withdrawal checks may request supporting records, and when a transaction can be held for verification. Eligibility and
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access depend on your location and local law, and the service is available only where local law permits. If a rule changes, we publish the updated wording on this page and may ask you to accept it again before continuing.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP PATHS

Check Terms Contact Paths

Fast answers matter when a rule affects your account, so we keep Terms questions separate from general lobby chat. You can ask about account acceptance, payment verification, name matching, or access status without sending repeated messages. Our team checks the account ID, the time of your request, and the related Terms clause before replying, so your answer is tied to the actual account record.

Team online

Live Chat

Use live chat from the account menu between 09:00 and 01:00 WIB for urgent Terms questions, including locked wallet actions, identity checks, or a request to confirm which clause applies to your case.

WhatsApp Support

Send your account ID through our WhatsApp contact if you need a Terms answer while using mobile data. We may ask for the payment rail used, such as DANA or QRIS, to trace the record.

Email Desk

Write to [email protected] for Terms requests that need attachments, such as payment proof, account-name correction, or a written record of a rule query. We answer in order with timestamped replies.

DATA HANDLING

Protect Your Account Terms

Your Terms acceptance creates an account record, so we treat it as part of your account security file.

Terms Version Record

We record the Terms version accepted on your account, including the date and account ID.

Payment Name Match

DANA, OVO, GoPay, and QRIS transactions may be checked against the name on your account.

Cookie Use

Cookies support login sessions, language display, and security checks tied to your accepted Terms.

Account Security

The Terms require you to keep your password private and update us when access looks unusual.

Record Retention

We keep Terms acceptance logs, wallet references, and support messages for account administration and dispute checks.

Correction Requests

If your mobile number, payment name, or account detail is wrong, contact support with your account ID.

Browse Terms Questions Before Joining

These answers cover the Terms questions we receive most often before account opening and during wallet checks. They explain acceptance, eligibility, payment records, data handling, and contact steps in plain language. If your situation involves a specific transaction, send the account ID and timestamp so we can match the answer to the right Terms version.

You accept the Terms during account creation after entering your mobile number, account details, and password. If we update the Terms later, we may ask you to confirm the new wording before wallet access continues.

Access depends on your location and local law, and it is available only where local law permits. If your access changes while travelling, support can check the account status and relevant Terms wording.

Those payment rails are used to match wallet entries with your account record. The Terms explain that name checks, transaction proof, and verification steps may apply before deposits or withdrawals are completed.

We may pause the wallet action and ask for proof that links the payment account to you. The Terms allow this check to protect account records and reduce mistakes during withdrawal processing.

Cookies help keep your session active, remember display choices, and support account-security checks. If you clear them, you can still return, but you may need to sign in again and confirm access.

Yes. Contact support with your account ID, the detail that needs correction, and any proof requested. We review the request under the Terms before changing mobile numbers, payment names, or profile fields.

Use live chat from 09:00 to 01:00 WIB for urgent questions, or email [email protected] when you need to attach records. Include timestamps, payment method, and the clause you want checked.

Open Your guru138 Terms Clearly

Check Terms Contact Paths

Live Chat

WhatsApp Support

Email Desk

Protect Your Account Terms

Terms Version Record

Payment Name Match

Cookie Use

Account Security

Record Retention

Correction Requests

Browse Terms Questions Before Joining

01 How do I accept the guru138 Terms & Conditions?

02 Can I use the account from anywhere in Indonesia?

03 Why do the Terms mention DANA, OVO, GoPay, and QRIS?

04 What happens if my payment name is different?

05 How are cookies covered by these Terms?

06 Can I ask for my account details to be corrected?

07 Who should I contact about a Terms dispute?

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