Reference

Open Your Privacy Choices

Your account data, QRIS payment receipts, cookie choices, and device sessions are handled under one Privacy Policy at guru138.

DANA data checksOVO receipt handlingGoPay account matchingQRIS payment records
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guru138 Open Your Privacy Choices
CONTACT PATHS

Switch To Privacy Support

Privacy questions need a direct route, not a generic inbox. Our support desk handles data correction, account access checks, cookie questions, and payment receipt requests every day from 09:00 to 23:00 WIB. Tell us the account name, the payment rail involved, and the date of the activity so we can trace the record without asking you to repeat private details.

Team online

Live Chat

Use live chat from the account menu for quick privacy questions. We confirm your login name, recent device, and payment rail before discussing any account data on the chat screen.

WhatsApp

Message our WhatsApp support line between 09:00 and 23:00 WIB if you need a data correction request logged. Send only the account name and case date until our agent verifies you.

Email

Email [email protected] for access requests, cookie questions, or payment record copies. We answer from the same support hours and may ask for a masked DANA, OVO, GoPay, or QRIS receipt.

DATA CARE

Browse How We Protect Data

Your Privacy Policy choices follow you across the lobby, wallet, and support desk.

Account Data

We collect account details you enter yourself, such as login name, phone number, password, and contact route.

Payment Records

DANA, OVO, GoPay, and QRIS activity may create receipt IDs, timestamps, and account-matching records.

Cookie Controls

Cookies help us remember your session, language choice, and security state on guru138.club.

Device Sessions

Check Account > Security > Active Sessions to see recent access paths.

Retention Periods

We keep account, support, and payment records only as long as needed for service operation, dispute handling, security checks, and…

Change Requests

You can ask us to correct a phone number, update contact details, or provide a copy of account data we…

Explore Privacy Policy Questions

These answers cover the privacy issues you are most likely to ask before opening or managing an account. They focus on what data we collect, why we use it, how payment records are handled, and how you can reach us when something needs to be corrected or checked.

We collect the details you submit during account creation, including login name, phone number, password, and contact route. We also create session records when you log in. Access depends on local law and is available only where local law permits.

We keep payment records needed to match wallet activity to your account, such as receipt IDs, timestamps, rail name, and status. We do not need your wallet password, and support will not ask for it.

Yes. Contact live chat, WhatsApp, or [email protected] with your account name and the field that needs correction. We verify the request before any change, so your account record is not altered by another person.

Cookies help keep your session active, remember basic settings, and support account security checks. You can clear them through your browser settings, but you may need to log in again and pass any access check.

Device session records help us spot unusual access, such as a new phone or browser appearing after a recent login. You can check Account > Security > Active Sessions and contact support if anything looks wrong.

We keep data for the time needed to run your account, resolve support cases, check payment activity, and meet legal duties. When a record is no longer needed, we remove it or reduce the detail held.

Use live chat or WhatsApp from 09:00 to 23:00 WIB for urgent privacy questions. For account data copies, correction requests, or cookie questions, email [email protected] so the request is tracked clearly.

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